a. All COSMODIC® & SCENAR® products, except Solaris Energy Blankets, SKENAR, and COSMODIC accessories, and informational products, carry 30-day Customer Satisfaction Guarantee, which can be extended to 60-90 days at COSMODIC® & SCENAR®’s sole discretion in particular circumstances. Such extension will be considered valid only if expressed in writing on the Order Form or in Purchaser’s written communication with COSMODIC® & SCENAR®.
b. During the Customer Satisfaction Guarantee period, purchased Goods can be returned for credit if they fully conform to the terms of purchase and do not carry any defects. All such returns require COSMODIC® & SCENAR®’s prior written consent. In every case, the original invoice number and date must be quoted. Purchaser will be liable for the return costs of delivery.
c. Accepted returns are subject to the charges, terms and requirements notified in writing to Purchaser. Unless agreed in writing otherwise, Purchaser will be charged a 15% restocking fee for all returned goods to cover the temporary use of Goods, COSMODIC® & SCENAR®’s restocking costs and fees and other expenses incurred by the COSMODIC® & SCENAR® as a result of this sale. No acts on the part of COSMODIC® & SCENAR®, including but not limited to, COSMODIC® & SCENAR®’s receipt of returned Goods from Purchaser, shall constitute COSMODIC® & SCENAR®’s approval and acceptance of the returned Goods or a canceled order, unless COSMODIC® & SCENAR® has provided its prior written consent to Purchaser.
d. Where Goods were originally supplied by COSMODIC® & SCENAR® in specialized packaging, any return shall be made in that original packaging and the Goods shall be in their original and unmarked condition, complete with any instructions for use supplied.
e. COSMODIC® & SCENAR® will inspect the returned Goods and issue a credit to Purchaser (minus the agreed restocking fee) ONLY if the Goods are returned fully functional and in acceptable condition. COSMODIC® & SCENAR® reserves the right to refuse return of Goods for credit if: (a) the Goods are returned after the agreed Customer Satisfaction Guarantee period; (b) the Goods were used for purposes other than those specified in the instructions for use that accompany the Goods; (c) the Goods were repackaged, relabeled, or supplied in any way other than in the original presentation as purchased from COSMODIC® & SCENAR®; (d) the Goods were tampered with in any way and anyone other than COSMODIC® & SCENAR® or a person acting on COSMODIC® & SCENAR®’s express or written instructions, removed Goods casing or seals or made or attempted to make any modifications, repairs, attachments or additions to the Goods; (e) the Goods were not maintained or operated in accordance with COSMODIC® & SCENAR®’s instructions, or have been subjected to misuse, abuse, malpractice, abnormal conditions or negligent handling or operation by the Purchaser or its officers, employees, contractors or consultants; or (f) the Goods were resold, leased or rented to or for the use by any person other than the original Purchaser.
f. In case if COSMODIC® & SCENAR® does not approve the returned goods for credit, the Purchaser will be notified in writing and the Goods will be returned to Purchaser.
g. No responsibility will be accepted for any delay in processing a credit for Goods returned caused by Goods being incorrectly branded or returned without adequate identification of both sender and Goods returned.
h. Notwithstanding anything to the contrary contained herein, Purchaser acknowledges that unless Purchaser strictly complies with the returned goods policy set forth in this section, Purchaser’s purchase shall be deemed final and Purchaser shall be deemed to have released COSMODIC® & SCENAR® from (i) any claim for refund or credit, and (ii) any type of damages whatsoever.
Full text – Terms and Conditions